RETURN AND REFUND POLICY

Last updated: August 12, 2026

We want you to be satisfied with your purchase. This Return and Refund Policy explains when orders may be cancelled, returned, exchanged or refunded.

This policy applies to purchases made through landowellness.com and is subject to any product-specific terms displayed on the relevant product page.

Nothing in this policy limits any consumer rights that cannot lawfully be excluded.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at:

sales@landowellness.com

Orders may be cancelled for a full refund before they enter fulfilment or are dispatched, subject to the exceptions below.

Because some orders are sent to suppliers or warehouses shortly after being placed, we cannot guarantee that a cancellation request can be completed once fulfilment has begun.

If your order has already been dispatched, it will normally be treated as a return rather than a cancellation.

Custom and Made-to-Order Products

Products that are:

• custom-made;

• personalised;

• manufactured to your specifications;

• specially ordered; or

• made to order after your purchase

may not be cancelled or returned once production or fulfilment has begun, except where required by applicable law or where the product arrives damaged, defective or materially different from what was ordered.

Any product that is custom or made to order will normally be identified on the product page or during the purchasing process.

If you are unsure whether a product is made to order, please contact us before purchasing.

Returns

Unless a different return period is stated on the relevant product page, eligible products may be returned by contacting us within 30 days of delivery.

To qualify for a discretionary return, products must generally be:

• unused;

• uninstalled;

• unassembled where applicable;

• in their original condition;

• complete with all parts, accessories and documentation; and

• returned in their original packaging where reasonably possible.

Please contact us before sending any product back.

Returns sent without prior authorisation may be delayed or refused where permitted by law.

Return Shipping Costs

Unless the return results from our error or the product is damaged, defective or incorrect, you are responsible for return shipping costs.

For large, heavy or freight-delivered products, return shipping costs can be substantial.

Where possible, we will provide or arrange return-shipping instructions. Any applicable return shipping charges may be:

• paid directly by you; or

• deducted from your refund where permitted by law and disclosed to you.

Original shipping and delivery charges are generally non-refundable unless required by law or the return results from an error for which we are responsible.

Restocking Fees

Certain returned products may be subject to a restocking fee of up to 25% of the product purchase price.

A restocking fee may apply where:

• the product has already been dispatched;

• the return is for a change of mind;

• the item is large or freight-shipped;

• the supplier or manufacturer charges us a restocking fee; or

• additional handling, inspection or repackaging is reasonably required.

Where applicable, we will tell you about the relevant restocking fee before completing the authorised return.

Restocking fees will not be charged where prohibited by law or where the product is being returned because it was supplied damaged, defective or materially incorrect and the circumstances make such a fee inappropriate.

Exchanges

Eligible products may be exchanged subject to product availability.

Unless an exchange is required because of a damaged, defective or incorrect product, you may be responsible for:

• return shipping;

• shipping of the replacement item; and

• any applicable difference in price.

Any applicable fees will be communicated before the exchange is completed.

Damaged or Incorrect Deliveries

Please inspect your delivery as soon as reasonably possible after it arrives.

For freight or large-item deliveries, you should inspect the exterior packaging before signing for the delivery whenever reasonably possible.

If you notice visible damage, please:

1. note the damage on the carrier's delivery documentation where possible;

2. take clear photographs of the packaging and product; and

3. contact us promptly at sales@landowellness.com.

For visible freight damage, we strongly recommend contacting us within 24–48 hours of delivery so that we can preserve our ability to make a claim against the carrier.

Please include:

• your order number;

• photographs or video of the damage;

• photographs of the packaging;

• the product/SKU where available; and

• a brief description of the problem.

Failure to report visible carrier damage within this timeframe may make a carrier claim more difficult, but does not automatically remove any rights you may have under applicable law.

Defective Products

If a product is defective, please contact us at sales@landowellness.com.

We may request reasonable evidence such as photographs, video, serial numbers or troubleshooting information so that we can assess the issue.

Depending on the circumstances, an appropriate resolution may include:

• replacement parts;

• troubleshooting or repair;

• replacement of the product;

• an exchange; or

• a refund.

The appropriate remedy may depend on the product, manufacturer warranty and applicable law.

Manufacturer Warranties

Many products may include a manufacturer's warranty.

Warranty periods and conditions vary by manufacturer and product and, where applicable, will be described on the relevant product page or manufacturer documentation.

A manufacturer's warranty generally applies to defects arising during normal use and is separate from shipping damage that was present when the product was delivered.

Nothing in a manufacturer's warranty limits rights that cannot lawfully be excluded.

Refund Processing

Once an approved return has been received and inspected, we will notify you of the outcome.

If approved, your refund will normally be issued to the original payment method.

Please allow approximately 5–10 business days after the refund is processed for your bank or payment provider to reflect the credit in your account. Actual processing times are controlled by your financial institution.

Applicable:

• return shipping charges;

• restocking fees;

• non-refundable delivery services; and

• other properly disclosed charges

may be deducted from the refund where permitted by law.

Non-Returnable Items

The following products may not qualify for discretionary change-of-mind returns:

• custom or made-to-order products;

• personalised products;

• products identified as final sale;

• products that have been materially used;

• products damaged after delivery through misuse;

• products materially altered or modified by the customer;

• products that cannot reasonably be resold for hygiene or safety reasons once opened, where permitted by law; and

• other items specifically identified as non-returnable on the relevant product page.

This does not affect your rights concerning products that are damaged, defective, incorrectly supplied or otherwise subject to mandatory legal remedies.

BOGO and Promotional Offers

Where products were purchased as part of a Buy One Get One Free (BOGO) or similar bundled promotion, the entire promotional bundle may need to be returned to receive a full refund.

If only part of the promotional bundle is returned, we may recalculate the transaction based on the normal selling price of the products retained.

This may result in a reduced refund.

Any applicable return shipping or restocking fees may also apply as described in this policy.

Refused Deliveries

If you refuse delivery of an order that is not damaged or incorrect, the order may be treated as a customer-initiated return.

You may therefore be responsible for:

• outbound shipping;

• return freight;

• carrier charges;

• reconsignment charges; and

• applicable restocking fees,

where permitted by law.

If a delivery appears damaged, please contact us before refusing it wherever reasonably possible so that we can advise you on the appropriate process.

Delivery Delays

Delivery and shipping dates provided by us are estimates unless expressly stated otherwise.

If we cannot ship an order within the timeframe we have represented, we will provide any notice, opportunity to consent to a revised shipment date, cancellation option or refund required by applicable law.

A delivery delay alone does not automatically entitle a customer to retain both the product and a refund.

Chargebacks and Payment Disputes

If you believe there is a problem with an order or charge, we encourage you to contact us first at:

sales@landowellness.com

We will make reasonable efforts to investigate and resolve genuine issues.

Nothing in this policy limits your right to raise a legitimate payment dispute or chargeback through your bank, card issuer or payment provider.

However, knowingly making a false claim — including falsely claiming that an order was not received, was unauthorised or was materially different from what was supplied — may constitute fraud.

Where we believe a chargeback is incorrect or fraudulent, we reserve the right to provide relevant evidence to the payment provider, including:

• order records;

• payment information;

• delivery confirmation;

• tracking records;

• customer correspondence;

• IP/device information where lawfully retained; and

• evidence relating to the product or transaction.

We reserve all legal rights in relation to fraudulent transactions and chargeback abuse.

Product-Specific Policies

Certain manufacturers and products may have different:

• return periods;

• restocking fees;

• warranty procedures;

• shipping requirements; or

• non-returnable conditions.

Where a product-specific policy differs from this general policy, the relevant terms will be displayed on the product page or otherwise communicated before purchase where required.

Product-specific terms will apply to the extent permitted by law.

How to Start a Return

Before returning any product, please contact:

The Lando Group LLC
Email: sales@landowellness.com

Please provide:

• your name;

• order number;

• the product you wish to return;

• the reason for the return; and

• photographs where the item is damaged or defective.

We will provide the applicable return instructions and, where appropriate, a return authorisation.

Do not return products to our Wyoming business address unless we specifically instruct you to do so.

Products may need to be returned directly to the applicable warehouse, distributor, manufacturer or fulfilment location.

Contact Us

For questions about cancellations, returns, exchanges, refunds or damaged products, contact:

The Lando Group LLC
30 N Gould St, Ste N
Sheridan, WY 82801
United States

sales@landowellness.com