Terms of Service

TERMS OF SERVICE

Last updated: August 12, 2026

1. AGREEMENT TO THESE TERMS

These Terms of Service ("Terms") govern your access to and use of https://landowellness.com (the "Site") and your purchase or use of products, content, functionality and other services made available through the Site (collectively, the "Services").

The Services are operated by:

The Lando Group LLC
30 N Gould St, Ste N
Sheridan, WY 82801
United States

Email: sales@landowellness.com

In these Terms, "Company", "we", "us" and "our" mean The Lando Group LLC.

By accessing or using the Services, creating an account, submitting content or placing an order, you agree to be bound by these Terms and all policies expressly incorporated into them.

If you do not agree, you must not use the Services.

You must be at least 18 years old, or the age of legal majority in your jurisdiction if higher, to create an account or purchase products through the Services.

2. OUR ONLINE STORE

We operate an online retail business offering consumer products, including wellness, lifestyle and related goods.

We may change, suspend, discontinue or restrict any product, feature or portion of the Services at any time, subject to applicable law.

Nothing on the Site constitutes a guarantee that any particular product will remain available.

We reserve the right to limit sales by customer, geographic region, jurisdiction, quantity or other reasonable criteria.

3. PRODUCT INFORMATION

We make reasonable efforts to present product descriptions, photographs, specifications, measurements, colours, features and other product information accurately.

However:

  • colours may appear differently depending on your device or display;

  • measurements may be approximate;

  • packaging may change;

  • manufacturers may change product specifications;

  • photographs may include accessories or surrounding items that are not included unless expressly stated;

  • minor variations between products may occur; and

  • certain product information may be supplied by manufacturers, distributors, suppliers or other third parties.

To the fullest extent permitted by applicable law, we do not warrant that every description, image, specification or other item of product information will be entirely error-free.

Where we discover a material error affecting an order, we may contact you, correct the information, cancel the affected order or offer an appropriate alternative.

If an order is cancelled after you have been charged, we will refund the amount paid for the cancelled item or order.

4. WELLNESS AND HEALTH INFORMATION

Some products sold through the Services may relate to wellness, comfort, relaxation, exercise, recovery, lifestyle or personal wellbeing.

Unless expressly stated otherwise, information provided through the Services is supplied for general informational purposes only.

It is not intended to constitute medical advice, diagnosis or treatment and should not be relied upon as a substitute for advice from an appropriately qualified healthcare professional.

Individual results and experiences may vary.

You are responsible for determining whether a product is suitable for you and for following all product instructions, warnings and manufacturer guidance.

If you have a medical condition, are pregnant, take medication or have concerns about whether a product is appropriate for you, you should seek appropriate professional advice before using the product.

Nothing in these Terms limits any product liability or consumer right that cannot legally be excluded.

5. ORDERS AND CONTRACT FORMATION

When you submit an order, you are making an offer to purchase the products included in that order.

An automated order acknowledgement confirms receipt of your order but does not necessarily constitute acceptance.

An order is accepted when we confirm acceptance, begin fulfilment or dispatch the relevant product, depending on the circumstances.

We may refuse or cancel an order where reasonably necessary, including where:

  • a product is unavailable;

  • we cannot obtain the product from a supplier;

  • there is an obvious pricing or description error;

  • payment cannot be authorised;

  • fraud or unauthorised payment is suspected;

  • the delivery address is incomplete or invalid;

  • fulfilment would breach applicable law;

  • an order exceeds applicable purchase limits; or

  • we reasonably believe the order is intended for unauthorised resale or other misuse.

If we cancel an order after receiving payment, we will refund the appropriate amount.

6. PRICING

Unless otherwise stated, prices are displayed in US dollars (USD).

Prices may change at any time before an order is accepted.

Applicable taxes, duties, delivery charges or other fees will be displayed or calculated where applicable.

Despite our efforts, pricing errors may occasionally occur.

If a product has been listed at an obviously incorrect price, we may cancel the affected order and refund any amount paid, even if an automated confirmation has already been issued, to the extent permitted by applicable law.

7. PAYMENT

Payment methods available at checkout may include:

  • Visa;

  • Mastercard;

  • American Express;

  • Discover;

  • PayPal; and

  • other payment methods displayed through the Services.

Available payment methods may change.

You represent and warrant that:

  • payment information you provide is accurate;

  • you are authorised to use the relevant payment method; and

  • sufficient funds or credit are available to complete the transaction.

Payments may be processed by third-party payment processors.

We may undertake fraud-prevention and verification checks before accepting or fulfilling an order.

8. SHIPPING AND THIRD-PARTY FULFILMENT

We may use manufacturers, distributors, warehouses, fulfilment providers, logistics partners and other third parties to store, process, package and ship products.

Products in the same order may therefore:

  • ship separately;

  • originate from different facilities or locations;

  • arrive at different times;

  • use different carriers; and

  • have separate tracking information.

An estimated delivery date or delivery window is an estimate unless expressly identified by us as guaranteed.

We will make shipping representations and process shipping delays in accordance with applicable law.

Where an order cannot be shipped within the applicable promised or legally required period, we will provide any notice, cancellation option, consent request or refund required by applicable law.

We are not responsible for delays caused solely by circumstances outside our reasonable control, such as:

  • carrier disruption;

  • severe weather;

  • customs delays;

  • natural disasters;

  • government action;

  • industrial disputes;

  • border disruption;

  • supplier disruption; or

  • other force majeure events.

This does not remove any rights you have under applicable law.

9. DELIVERY INFORMATION

You are responsible for providing a complete and accurate shipping address and contact information.

You should review this information carefully before completing your order.

If you provide incorrect or incomplete information, additional delivery costs may apply where permitted by law.

We are not responsible for unsuccessful delivery caused by inaccurate information supplied by you, except to the extent required by applicable law.

Risk of loss and title will transfer as determined by applicable law.

10. RETURNS AND REFUNDS

Our Return and Refund Policy published through the Site forms part of these Terms.

You should review that policy before purchasing.

Nothing in these Terms or our Return and Refund Policy excludes or restricts any refund, cancellation, warranty or other consumer right that cannot lawfully be waived.

Where applicable law gives you greater rights than our voluntary policy, applicable law will prevail.

11. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

You should inspect products after delivery.

If you receive an item that appears damaged, defective or materially different from the item ordered, please contact us at:

sales@landowellness.com

We may reasonably request:

  • photographs;

  • video;

  • packaging information;

  • serial or model numbers;

  • delivery information; or

  • other evidence reasonably required to investigate the issue.

Providing such evidence does not limit any non-waivable rights available to you under applicable law.

12. CUSTOMER USE OF PRODUCTS

You must use products only:

  • for their intended purpose;

  • in accordance with provided instructions;

  • in accordance with manufacturer warnings and safety information; and

  • in a lawful manner.

To the fullest extent permitted by law, we are not responsible for loss or damage caused by:

  • misuse;

  • unauthorised alteration;

  • improper installation by the customer or an unauthorised third party;

  • failure to follow safety instructions;

  • use contrary to manufacturer guidance;

  • negligent handling;

  • continued use after a defect becomes apparent; or

  • use for a purpose for which the product was not designed.

This section does not exclude liability that cannot legally be excluded.

13. THIRD-PARTY INSTALLATION AND SERVICES

Certain products may require assembly, setup, installation, maintenance or professional services.

Where installation or other services are supplied by an independent third party rather than directly by The Lando Group LLC, that third party may have its own terms and conditions.

Unless expressly stated otherwise, independent third-party installers and service providers are not employees of The Lando Group LLC.

Nothing in this section removes any liability we have under applicable law for services we directly sell, arrange or are legally responsible for.

14. USER ACCOUNTS

We may allow you to create an account and select a username.

You agree to provide accurate, complete and current information.

You are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account to the extent permitted by law.

You must notify us promptly if you suspect unauthorised access to your account.

You may not use a username that:

  • impersonates another person or organisation;

  • infringes another person's intellectual property rights;

  • is deceptive or misleading;

  • contains unlawful, abusive, obscene or discriminatory material; or

  • otherwise breaches these Terms.

We may remove, reclaim or require modification of usernames that breach these requirements.

15. REVIEWS, PHOTOS AND OTHER CUSTOMER CONTENT

The Services may allow you to submit reviews, ratings, comments, photographs, videos, usernames and other material ("Customer Content").

You retain ownership of Customer Content you submit.

By submitting Customer Content, you grant The Lando Group LLC a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to:

  • host;

  • store;

  • reproduce;

  • display;

  • publish;

  • distribute;

  • format;

  • crop;

  • resize;

  • adapt; and

  • otherwise use

that Customer Content in connection with operating, promoting and marketing the Company, the Services and products sold through the Services.

This may include use on:

  • the Site;

  • product pages;

  • social-media channels;

  • advertisements;

  • email marketing; and

  • other promotional materials.

Where Customer Content includes your username, name, image, likeness or other identifying material voluntarily submitted for publication, you give us permission to display that material in connection with the Customer Content, subject to applicable privacy law.

You represent that:

  • you own the Customer Content or have permission to submit it;

  • the Customer Content does not infringe another person's rights;

  • any legally required permission from identifiable individuals depicted in the content has been obtained;

  • reviews represent genuine experiences or opinions;

  • Customer Content is not deliberately false or misleading; and

  • your submission complies with applicable law.

16. REVIEW INTEGRITY

You must not:

  • create or submit fake reviews;

  • falsely claim to have used or purchased a product;

  • use multiple identities to manipulate ratings;

  • purchase, sell or trade fake reviews;

  • submit reviews written by artificial or fictitious persons and represent them as genuine consumer experiences;

  • coordinate campaigns intended to artificially manipulate product ratings;

  • threaten or intimidate another person regarding a legitimate review; or

  • conceal compensation, free products or another material relationship where disclosure is required by law.

We may moderate reviews in accordance with these Terms.

We will not remove or suppress a genuine review merely because it expresses an unfavourable opinion about us or a product.

We may remove content that we reasonably determine is:

  • fake;

  • unlawful;

  • abusive;

  • threatening;

  • defamatory;

  • discriminatory;

  • obscene;

  • spam;

  • unrelated to the product;

  • infringing;

  • malicious; or

  • otherwise in breach of these Terms.

17. INTELLECTUAL PROPERTY

Unless otherwise indicated, the Services and all content owned by or licensed to us — including website design, text, graphics, logos, photographs, videos, software, code, product-page content and other materials — are protected by intellectual-property laws.

Except as expressly authorised, you may not:

  • copy;

  • reproduce;

  • republish;

  • distribute;

  • sell;

  • licence;

  • scrape;

  • commercially exploit;

  • create derivative works from; or

  • otherwise use

our protected content without prior written permission.

We reserve all rights not expressly granted.

18. PRODUCT AND THIRD-PARTY INTELLECTUAL PROPERTY

Product names, manufacturer names, logos, photographs and trademarks belonging to third parties remain the property of their respective owners.

Their appearance on the Services does not imply ownership by us.

We may use third-party materials under licence, authorisation or other lawful basis.

19. PROHIBITED ACTIVITIES

You may not:

  • use the Services for unlawful purposes;

  • commit or attempt fraud;

  • use stolen or unauthorised payment information;

  • impersonate another person;

  • attempt to gain unauthorised access to accounts or systems;

  • introduce malware, viruses or malicious code;

  • interfere with the security or operation of the Services;

  • scrape or systematically extract data without permission;

  • circumvent technical protection measures;

  • reverse engineer software except where expressly permitted by law;

  • collect customer information without authorisation;

  • send spam through the Services;

  • infringe intellectual-property rights;

  • harass or threaten customers, employees or representatives;

  • manipulate reviews or ratings;

  • use the Services to compete with us through unauthorised extraction or reproduction of our content; or

  • engage in any activity reasonably likely to damage the Services or other users.

We may suspend or terminate access where we reasonably believe these Terms have been materially breached.

20. FRAUD AND CHARGEBACKS

We reserve the right to investigate suspected fraud, payment abuse or unauthorised transactions.

If you believe a charge is incorrect, you should contact us promptly so that we have an opportunity to investigate.

Nothing in these Terms prevents you from exercising legitimate rights provided by your card issuer, payment provider or applicable law.

However, knowingly making a false chargeback claim, falsely claiming non-delivery or otherwise attempting to obtain both a product and a refund may constitute fraud.

We reserve all rights available to us regarding fraudulent transactions.

21. THIRD-PARTY WEBSITES AND SERVICES

The Services may contain links to third-party websites, applications, payment providers or services.

We do not control those third parties and are not responsible for their independent content, security, availability, terms or privacy practices.

Your use of third-party services may be subject to separate terms.

This section does not apply where applicable law makes us responsible for a third party's acts or omissions.

22. PRIVACY

Our Privacy Policy describes how we collect, use, disclose and otherwise process personal information.

The Privacy Policy is incorporated into these Terms by reference.

You can review it at:

https://landowellness.com/pages/privacy-policy

23. COPYRIGHT COMPLAINTS

If you believe material available through the Services infringes copyright or other intellectual-property rights that you own or control, please contact:

sales@landowellness.com

Your notice should include sufficient information for us to identify the material and understand the basis of your complaint.

We may remove or restrict access to allegedly infringing material where appropriate.

24. DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

EXCEPT FOR WARRANTIES THAT CANNOT LAWFULLY BE EXCLUDED, WE DISCLAIM ALL EXPRESS OR IMPLIED WARRANTIES RELATING TO THE SERVICES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

WE DO NOT GUARANTEE THAT:

  • THE SITE WILL ALWAYS BE AVAILABLE;

  • THE SITE WILL BE ERROR-FREE;

  • ALL WEBSITE INFORMATION WILL ALWAYS BE COMPLETELY ACCURATE OR CURRENT;

  • THIRD-PARTY SERVICES WILL ALWAYS OPERATE WITHOUT INTERRUPTION; OR

  • A PRODUCT WILL PRODUCE A PARTICULAR PERSONAL OR WELLNESS RESULT.

ANY MANUFACTURER WARRANTY EXPRESSLY PROVIDED WITH A PRODUCT REMAINS SUBJECT TO ITS APPLICABLE TERMS.

NOTHING IN THIS SECTION EXCLUDES ANY WARRANTY OR RIGHT THAT CANNOT LAWFULLY BE DISCLAIMED.

25. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE LANDO GROUP LLC AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS AND REPRESENTATIVES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO:

  • THE SERVICES;

  • YOUR USE OR INABILITY TO USE THE SITE;

  • THESE TERMS; OR

  • PRODUCTS PURCHASED THROUGH THE SERVICES,

INCLUDING LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITY OR GOODWILL, EVEN IF THE POSSIBILITY OF SUCH LOSS HAS BEEN ADVISED.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO A PRODUCT, ORDER, THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

(A) THE AMOUNT ACTUALLY PAID BY YOU TO THE LANDO GROUP LLC FOR THE PRODUCT OR ORDER GIVING RISE TO THE CLAIM; OR

(B) US $100.

THESE LIMITATIONS APPLY REGARDLESS OF WHETHER THE CLAIM IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR ANOTHER LEGAL THEORY.

HOWEVER, NOTHING IN THESE TERMS EXCLUDES, RESTRICTS OR LIMITS LIABILITY:

  • WHERE SUCH LIABILITY CANNOT LAWFULLY BE EXCLUDED OR LIMITED;

  • FOR FRAUD OR FRAUDULENT MISREPRESENTATION;

  • TO THE EXTENT AN EXCLUSION WOULD BE UNENFORCEABLE UNDER APPLICABLE PRODUCT-LIABILITY OR CONSUMER-PROTECTION LAW; OR

  • FOR ANY OTHER LIABILITY THAT APPLICABLE LAW REQUIRES TO REMAIN UNLIMITED OR OTHERWISE AVAILABLE.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OR EXCLUSIONS. IN SUCH JURISDICTIONS, OUR LIABILITY WILL BE LIMITED ONLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

26. INDEMNIFICATION

To the fullest extent permitted by applicable law, you agree to indemnify, defend and hold harmless The Lando Group LLC and its officers, directors, employees, agents and representatives from third-party claims, losses, liabilities, damages and reasonable legal costs arising from:

  • your unlawful use of the Services;

  • Customer Content submitted by you;

  • your infringement of a third party's intellectual-property, privacy or other rights;

  • fraud or intentional misconduct by you; or

  • your material breach of these Terms.

This obligation does not require you to indemnify us for losses caused by our own negligence, unlawful conduct or other liability that cannot lawfully be transferred to you.

We reserve the right to control the defence of a covered claim, and you agree to provide reasonable cooperation.

27. SITE AVAILABILITY

We may temporarily suspend or restrict the Site for maintenance, upgrades, security work or circumstances outside our reasonable control.

We do not guarantee uninterrupted availability.

Where legally permitted, we will not be responsible for losses arising solely from temporary Site unavailability.

28. TERMINATION

These Terms remain in effect while you use the Services.

We may suspend or terminate an account or access to the Services where we reasonably believe you have:

  • materially breached these Terms;

  • committed fraud;

  • engaged in unlawful activity;

  • compromised Site security; or

  • endangered other customers or our business.

Termination does not affect rights or obligations accrued before termination.

Sections which by their nature should survive termination will remain effective.

29. GOVERNING LAW

These Terms and your use of the Services are governed by the laws of the State of Wyoming, without regard to conflict-of-law rules.

This choice of law does not deprive a consumer of any mandatory protection that applicable law does not permit the consumer to waive.

30. DISPUTES AND VENUE

To the fullest extent permitted by applicable law, any legal proceeding arising from these Terms or the Services shall be brought in the appropriate state or federal court serving Sheridan County, Wyoming.

You and The Lando Group LLC consent to the jurisdiction of those courts.

Nothing in this section prevents either party from pursuing a remedy in another jurisdiction where applicable law gives that party a non-waivable right to do so.

Before commencing formal proceedings, we encourage you to contact us at:

sales@landowellness.com

so that we can attempt to resolve the dispute informally.

31. ELECTRONIC COMMUNICATIONS

By using the Services, submitting forms or communicating with us electronically, you consent to receiving transactional communications electronically where permitted by law.

Electronic agreements, records, notices and communications may satisfy legal requirements that information be provided in writing.

Marketing communications are governed separately by applicable law and our Privacy Policy.

32. CHANGES TO THESE TERMS

We may update these Terms from time to time.

When we do, we will update the "Last updated" date.

Material changes will apply prospectively as required by applicable law.

Your continued use of the Services after revised Terms become effective constitutes acceptance of those revised Terms where legally permitted.

Changes will not retroactively alter an already completed transaction where doing so would be unlawful.

33. SEVERABILITY

If any provision of these Terms is held unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent legally permitted or severed where necessary.

The remaining provisions will remain in effect.

34. NO WAIVER

Our failure to enforce a provision of these Terms does not waive our right to enforce it later.

A waiver is effective only if expressly made by us.

35. ASSIGNMENT

You may not assign your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations in connection with a merger, acquisition, corporate reorganisation, sale of assets or other lawful business transfer.

Any assignment remains subject to applicable law.

36. FORCE MAJEURE

To the fullest extent permitted by applicable law, we will not be liable for delay or failure caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, fire, war, terrorism, civil unrest, labour disruption, government action, infrastructure failure, carrier disruption, supply-chain interruption, epidemics, pandemics or failures of third-party networks or systems.

This provision does not affect obligations or consumer remedies that cannot lawfully be excluded.

37. ENTIRE AGREEMENT

These Terms, together with policies expressly incorporated into them, constitute the agreement between you and The Lando Group LLC regarding the Services.

They supersede prior communications regarding the same subject matter, except where otherwise required by law.

38. NO THIRD-PARTY BENEFICIARIES

Except where expressly stated or required by law, these Terms do not create enforceable rights for persons who are not parties to them.

39. CONTACT US

Questions, complaints or notices regarding these Terms may be sent to:

The Lando Group LLC
30 N Gould St, Ste N
Sheridan, WY 82801
United States

Email: sales@landowellness.com