Shipping Policy

SHIPPING POLICY

Last updated: August 12, 2026

Order Confirmation

Once you place an order, you will receive an order confirmation email confirming that we have received your order.

Your payment method may be authorised or charged at the time your order is placed.

Orders are typically processed within 1–3 business days. During busy periods, supplier delays, holidays or other circumstances outside our reasonable control, processing may take longer.

Shipping and Delivery

Once your order has shipped, we will send tracking information to the email address provided at checkout, where tracking is available.

Most orders are expected to arrive within approximately 7–12 business days after dispatch, although delivery times may vary depending on the product, warehouse location, carrier and destination.

Some larger, specialist or made-to-order products may take longer. Where this applies, any different estimated delivery timeframe will be shown on the relevant product page or communicated to you separately.

All delivery times are estimates and are not guaranteed unless we expressly state otherwise.

Delays may occasionally occur due to:

  • carrier disruption;

  • supplier or warehouse delays;

  • severe weather;

  • high order volumes;

  • public holidays;

  • customs or logistics issues;

  • address problems; or

  • other circumstances outside our reasonable control.

If we become aware of a significant delay affecting your order, we will contact you where appropriate.

If you have not received tracking information within 7 business days of placing your order, please contact us at sales@landowellness.com.

Shipping Area

We currently ship within the United States only.

We do not currently offer international shipping.

Shipping Methods

Shipping options vary by product and location.

Where available, these may include:

Curbside Delivery

Our standard delivery option may be provided at no additional charge for selected products.

The item will normally be delivered to the curbside or closest safe access point at the delivery address.

Threshold Delivery

Where available, Threshold Delivery may include delivery to your porch, garage or another sheltered ground-level area.

White Glove Delivery

Where available, White Glove Delivery may include:

  • delivery into a room of your choice;

  • minor assembly where applicable; and

  • removal of packaging materials.

Some products may be excluded from assembly services. In particular, saunas are not assembled unless expressly stated otherwise.

White Glove and Threshold Delivery are only available for selected products and locations and may incur an additional charge.

Please contact us at sales@landowellness.com before ordering if you require a specific delivery service.

Delivery Access

You are responsible for ensuring that the delivery location is accessible and suitable for the product ordered.

For larger items, you should ensure that doorways, corridors, staircases, lifts and other access points are sufficiently large for delivery.

Additional charges may apply where a delivery cannot be completed because of restricted access, an incorrect address, an unavailable recipient or other circumstances caused by information or access arrangements provided by you, where permitted by law.

Tracking and Multiple Shipments

Some orders may be fulfilled from multiple warehouses or suppliers.

As a result, products within the same order may:

  • arrive separately;

  • have different delivery dates;

  • use different carriers; and

  • have separate tracking numbers.

Questions

If you have any questions about shipping or delivery, please contact:

sales@landowellness.com